Hostess

Job Description

Greeting guests as they enter and putting them on a waiting list as necessary.
Providing guests with menus and answering any initial questions.
Seating guests at tables or in waiting areas.
Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
Engaging with guests to ensure they're happy with food and service.
Responding to complaints and helping to resolve them.
A knowledge of the menu.
Helping out with other positions in the restaurant as needed.
Providing great customer service.
Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff;
Answer incoming calls to the restaurant and provide appropriate service;
Manage the flow of Guests into the Dining areas, provide accurate wait times to incoming Guests if appropriate;
Tend to special Guest needs and requests;
Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies;
Help dining room staff by setting and clearing tables; replenishing water; serving beverages;
Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders;